Terms and Conditions

Last Updated: Nov 13, 2025

Company: StoragePilot Ltd (“StoragePilot”, “we”, “us”, or “our”) Registered Office: Vancouver, British Columbia, Canada Website: https://www.storagepilot.ai

1. Overview

These Terms and Conditions (“Terms”) govern your access to and use of StoragePilot’s platform, software, websites, APIs, and related services (“Services”). By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, our Data Processing Agreement (DPA), and our GDPR Compliance Documentation. If you do not agree, you may not use the Services.

2. Eligibility

To use the Services, you must be at least 18 years old (or the age of majority in your jurisdiction), authorized to bind the business you represent, and provide accurate registration information. You are responsible for maintaining the confidentiality of your login credentials.

3. Description of Services

StoragePilot provides an AI-powered software platform for the self-storage industry, including automation tools, communication systems, operational management features, and related analytics. The Services are provided on a subscription basis.

4. Account Registration

You must create an account to access most features. You agree to provide true and current information, keep credentials secure, and notify us of any unauthorized access or security issues. We are not responsible for losses arising from unauthorized use of your account.

5. Subscription, Fees, and Payment

Access to the Services requires an active subscription, available on a monthly or annual basis. Subscription fees are billed in advance and may be updated with at least 30 days’ notice. All fees are non-refundable unless required by law. Prices are in USD unless otherwise stated and exclude applicable taxes.

6. Cancellation and Termination

You may cancel your subscription with written notice prior to your next billing date. Your access continues until the end of the current billing period. We may suspend or terminate your account for non-payment, misuse, or breach of these Terms. After termination, access ceases immediately, and customer data may be retained for a limited period for export. Obligations relating to confidentiality, intellectual property, payment, and liability survive termination.

7. Acceptable Use

You agree not to:

8. Data Protection and Privacy

We handle personal data in accordance with applicable Canadian privacy laws and, where relevant, the EU GDPR. We process only data necessary to deliver and improve the Services and implement commercially reasonable security measures. We do not sell customer data. Our Privacy Policy and GDPR documentation form part of these Terms.

9. Customer Data Ownership

You retain ownership of all data and materials you submit to the platform (“Customer Data”). You grant us a limited license to host, process, and use Customer Data solely to provide the Services. You may export your data within a defined period following cancellation or termination.

10. Intellectual Property

All content, software, technology, and trademarks associated with the Services are owned or licensed by StoragePilot Ltd. You receive a non-exclusive, non-transferable, revocable license to use the Services for internal business purposes only. No ownership rights are transferred.

11. Third-Party Integrations

The Services may connect to or rely on third-party platforms or integrations. You are responsible for complying with those providers’ applicable terms. We are not liable for issues or disruptions arising from third-party systems outside our control.

12. Confidentiality

Both parties agree to treat non-public business, technical, or financial information received through the course of using the Services as confidential and not disclose or use it except as required to perform obligations under these Terms.

13. Service Availability

We aim to provide reliable and consistent service but do not guarantee uninterrupted access. Maintenance, updates, or external service disruptions may affect availability. We will make reasonable efforts to communicate planned changes or maintenance windows.

14. Limitation of Liability

To the fullest extent allowed by law, StoragePilot is not liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for all claims in any 1-month period is limited to the total fees you paid during that period. We are not responsible for loss of data, revenue, or business resulting from downtime, errors, or user actions.

15. Indemnification

You agree to indemnify and hold harmless StoragePilot Ltd, its officers, employees, and affiliates from any claims, damages, liabilities, or expenses arising from your misuse of the Services, violation of these Terms, or infringement of third-party rights.

16. Modifications to Terms

We may update these Terms from time to time. Changes take effect once posted on our website. Continued use of the Services after updates constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of British Columbia, Canada. Any disputes will be resolved exclusively in the courts of Vancouver, British Columbia.

18. Contact Information

For legal, support, or privacy inquiries, contact:

Email: info@storagepilot.ai

Mail: StoragePilot Ltd, Vancouver, BC, Canada

19. Entire Agreement

These Terms, along with our Privacy Policy and any executed service agreements, constitute the entire agreement between you and StoragePilot Ltd and supersede all prior communications.