Blog

October 18, 2026

A Data Warehouse Without a Data Team

When I talk with self-storage operators, I hear concerns about what their larger competitors know. How are they using data to fill units, set prices and keep customers? How do you keep up when your own team is busy running facilities?

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Customer requests flow through StoragePilot, with routine requests resolved and conversations passed to a team member.

September 18, 2026

What Should a Self-Storage Call Center Be Doing?

When we first met with a large self-storage operator, they had a fully staffed call center. Much of the team's work was helping existing tenants with payments, access and other routine questions. When they weren't handling those inbound calls, they were making outbound payment reminders.

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